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I initially wrote this story in my blog on SQL databases (you can find that here) and realized the story could easily fit here, too, that lessons can sometimes come from the most unexpected places. There’s a line in this story below that has become kind of a running joke between my son and me, in large part because of the wisdom in it, and how old he was when he came upon that wisdom. That little line became the title of the story, and as I finished writing it, I realized that the story was both about that line, and about success, and how the two fit together. So with that as an introduction, please allow me to share a story that happened many years ago, but still has wisdom and relevance even today.
When my son was little – about 2, we went out to the Pacific coast of Washington State and stayed in a vacation house for a few days.
He got to run on the beach…
Play with things he’d never played with…
play with airplanes…
…and just really, really had a good time.
It was wonderful to watch. For those of you who have children, you’ll recognize this.
He was also at this stage in life where he just wanted to do everything by himself – and, for those of you who have children, you’ll recognize some of this, too.
He was a “big boy” now, and he wanted to take care of things in a “big boy” way, so when he had to go take care of some, shall we say, personal business, he wanted to do it, as he said, “all by myself”.
And so, like many parents, I waited for him to call me and tell me he was done, so I could help him finish up the paperwork, so to speak. And he didn’t call, and didn’t call, and didn’t call.
Finally I called in and asked if he was okay. I heard a strained, “I’m fine!” – and then silence. Then I heard a thump, followed by another thump.
Hmmm…
Silence followed by thumps is never good. It seemed like it was time to go check on him, so I rushed in to see what was the matter – and in half a second I could see what had happened.
He’d been sitting on the toilet – the “grownup” toilet that everyone else used, not the little one he would normally use, and he’d been struggling to hold himself up with his hands to keep from falling in.
When he was done, and being a little tired from holding himself up, he wanted to be a “grownup”, he skootched himself forward until he could get off, but in doing so, left quite a bit of “evidence” on the toilet seat, the front of the toilet, and all the way up his back that he’d done so. It was clear he’d lost his balance a bit as he was trying to stand and had bumped into the wall, leaning there to hold himself up.
The, um, “evidence” was there, too.
He was standing there in the middle of the bathroom, ‘pullups’ down around his feet, surveying the scene with an almost analytical detachment when I rushed in and saw the whole thing. I could clearly see what had happened based on what I just described, but instinctively wanting to confirm it, I blurted out, “Michael! What happened?!”
His answer was priceless…
“Well, Papa. Sometimes… things go wrong.”
There it was, plain and simple. “Sometimes, things go wrong.”
Despite the best of intentions, despite the best will in the world, as he said, “Sometimes, things go wrong.”
People make mistakes, or don’t live up to our expectations.
Things go wrong.
Things break, or don’t work like we expect.
Things go wrong.
No matter what we do in life…
Sometimes…
Things go wrong.
So how do you handle it when they do?
And, when you have a simple acknowledgement of the fact up front, how on earth can you be angry?
How do you – at work or at home – handle it when things go wrong?
What, if you were faced with that situation I mentioned, would be the most important thing?
Seems like they’d be like this, in order:
- Clean up Michael (as in: clean up the source of the – we’ll call it “evidence”)
- Clean up the toilet seat (as in: make sure things are functional again)
- Clean up the wall (as in: take care of any – we’ll call it ‘collateral damage’ here)
- This one’s incredibly important: Remember: Sometimes, THINGS GO WRONG – equipment breaks or wears out, code for our computers has bugs in it, and humans, both personally and professionally, are not perfect.
Yelling at my son about making a mess he already told me he didn’t mean to make wasn’t going to solve anything.
Managers yelling at employees when things go wrong generally don’t have much of a good result either, nor, often, does yelling in personal situations.
The important thing there was to help clean up the mess, then reassure him and let him know that everything was okay. Just like you need to reassure and encourage the people involved so they’re not afraid to, shall we say, ‘get back in the saddle’.
And this takes us to…
5. If you want to keep this kind of thing from happening again:
Personally: I can’t stress the importance of communication – not just speaking, but being willing to listen. I can’t tell you how crucial that is, but I’ll be the first to admit I’m not perfect in this and have definitely made my share of mistakes, so please don’t take this as some perfect being sitting on the top of a mountain dispensing wisdom. Nope, I’m down in the trenches, muffing things up along with everyone else, trying to learn the lessons God has for me, and trying to share the experiences along the way.
Also, (this one is challenging) realize yours might not be the only right view there. (Yes, hard as it is to understand this in the moment, it’s possible for two people to be right about something – and still disagree with each other). Often, one will be thinking short term, one long term. Or, one may be thinking, we’ll call it ‘rationally’ while the other is thinking ’emotionally’.
Note: One is just as valid as the next.
Professionally: Communication here is just as critical. You might have one person thinking long term, but unable to articulate it, while another is focused on the immediate problem, and is more vocal.
Both are valid.
Be sure to listen to the quiet people in your organization. Make sure your people are equipped with the proper tools to do the job they’re expected to do. Going back to my son’s analogy, it’s good to make sure the saddle’s the right size in the first place. Instead of your people using all their strength to keep from falling into a place they’d rather not be because the hole – or the responsibility – is too big, make sure they have the skills (read: training) to be big enough to keep from falling in in the first place.
Does that make sense?
There are many ways to handle situations like this, but for those of you doing management of some kind, understand that the minds of your employees are the most vital things you have. Most often, it’s in there that the solutions to the problems lie. Making them quake in fear of you isn’t a productive use of your time, isn’t a productive use of their skills, and doesn’t make them feel comfortable getting, as I said, ‘back in the saddle’.
So, whether it’s in your work life, or your personal life, when dealing with folks:
Respect them for their skills, whatever they may be.
Forgive them for their mistakes, whatever they were.
Put the past where it belongs, behind you, and in doing so, you’ll help them learn, and you’ll teach them something far, far more valuable than you realize.
You’ll teach them they can trust you to have their back when they need you.
You’ll teach them they can take risks and fail, and not worry about their jobs.
But in setting them up like that – they’ll also feel comfortable right at the edge of their skill envelope, and, as one leader (the former CIO of the company I work for – yes, this means you, Dale) once said, “it’s when you’re at the edge of your envelope that you make mistakes, but that’s also where you learn the most. Yes, sometimes you fail, but sometimes you succeed beyond your wildest dreams.”
He was right, and I appreciated that sentiment more than I ever really found words for.
It also boggled my mind that someone, with all the education he had, with all the experience he had, at the peak of his career in a company could come to the same conclusion that my then two year old son came up with on his own.
It shouldn’t be that hard for those of us somewhere between the two to come to similar conclusions, should it?
In fact, it seems like a huge part of success comes from understanding, and accepting, that…
Sometimes…
Things go wrong.
(C) 2011 Tom Roush – all rights reserved
My son and I were talking the other day, and the subject of the conversation was about asking for things.
I’ve learned, over the years, that often you don’t get what you want because you don’t ask for it. This concept has been around for thousands of years. I learned it pretty clearly on a number of occasions, We talked about how, if you don’t ask for something, the answer, if you will, is a guaranteed ‘no’, whereas if you do ask, the answer is at least a ‘maybe’.
So I got to thinking about this whole thing – realized that a number of the stories I’ve written are because I simply didn’t understand that someone could possibly say ‘no’ to a well reasoned, logical request. The story about Fifi is a prime example. So’s the story about Misty 42. There’s a bunch of unwritten stories still in my head that are the same way – and this whole thing could apply to any life situation. I mean seriously, what right did I have to badger a newspaper photo editor that I didn’t know into holding space for me on the front page of his paper so I could talk my way onto the only flying B-29 in the world… Then again – who was I to just casually talk my way onto a KC-135 tanker (twice, actually) and get a picture of an F-4 Phantom seconds before it refueled? (Those are the above stories) Who was I to get strapped into a C-130 for the greenest ride of my life?
What did I do to deserve something as cool as some of the things I was privileged to do?
Well – the answer’s pretty simple. I asked.
See – that whole thing about a guaranteed “no” is something I learned early on, whether it involved asking a young lady out on a date when I was younger, or asking for a seemingly nonexistent transmission for my car, or if I somehow could get go onto a plane, train, or automobile (yes, I have stories of all three) – it was still the same. If I didn’t ask, the answer was no. So… I asked. So with that as a little bit of a background, let me take you to a small town in west central Ohio for one of these stories – just because it was an example of what a difference asking a question like that can make.
I’d just started my internship as a photojournalist at the Sidney Daily News, and was between assignments, looking for some of what they called “Feature” shots. That means anything that makes you think thoughts like “oh, cool!” or “gosh, I wonder how they got that shot”, or just something that’s a fun picture to take, something to share with the folks who live in the area, and, hopefully, is of general interest. Part of this was just having a fresh set of eyes that hadn’t seen anything like this town before, part of it was just curiosity. So being between assignments, I found myself in the center of town, driving circles counter clockwise around the courthouse. There was construction going on, and I thought I could make an interesting image out of it. I saw a fellow up on the scaffolding, and figured I’d found something to work with – so I parked the car, grabbed my gear, and moved so there weren’t trees in the way. I realized I’d need my 300 mm Nikkor 4.5 because of how far I was – then realized that wasn’t enough. Hmm. I put the doubler on it, making it act like a 600 mm lens. Then I got down on one knee, steadied myself with one elbow on the trunk lid of the car, and then realized that I was taking a shot anyone on the street could take with what was then the camera that produced some of the crappiest pictures on the market, a Disc Camera. Oh, sure, my shot would look like it was shot through a telescope compared to the Disc Camera, but that wasn’t the point… The point was that I’d been hired to take photographs that other people couldn’t see, that other people couldn’t get to, or that other people would never in their wildest dreams think of taking. I mean, it was possible to take a photograph of the courthouse from the ground and have it look great. I found a shot online and asked the fellow if I could use it (Thank you David Grant)– and here it is:
Problem though, was the light for what I wanted to shoot, while gorgeous like the shot above, wasn’t that gorgeous on the side of the court house where my picture was waiting for me. I knew that – I’d driven around the thing, and sure enough, all the action was on the shady side. Sigh. I put the camera down before I took a poorly lit shot anyone else could take from across the street, and stood up.
And then I did something dangerous.
I started wondering…
I wondered what the view from up there was like…
And then I wondered how I could get up there…
And then I did some thinking about how I could get up there.
See, if you want to get into a building, and if you want to go straight to the top, it’s best to start right at the bottom – and often, as in this case, the fellow at the bottom is the janitor.
Janitors are amazing people. They have keys for EVERYTHING. So I made sure the car was locked, threw everything over my shoulder and headed into the courthouse, to have a chat with whoever was playing receptionist and see if together we could find the janitor. One receptionist’s phone call later, I was introduced to the older gentleman with the iconic huge ring of keys, and I heard myself give what would be my standard greeting for the next few months, “Hi, my name’s Tom Roush and I’m a photographer for the Sidney Daily News…” followed by the question of the day. In this case, it was: “I see you’ve got some work being done on the roof, and was wondering if I could get some shots of it for the paper. Is there any way I could get up there?”
I don’t think five minutes had gone by from the time I didn’t take that picture over the trunk of the car until I was walking out of the elevator, through a dusty attic filled with huge beams, and through a small open window onto the roof. The janitor looked out, called up to the fellow I’d seen, then stepped aside and let me crawl out. I introduced myself to the fellow many feet over my head up on the scaffolding and asked if I could come up. He stopped his caulking for a moment and looked down, seeing I was carrying a camera bag, a couple of cameras, including that one with the 300 mm lens and the doubler on it.
Somehow bringing the bag up there onto the scaffolding was deemed, without any words needing to be spoken, a bad idea. So I set it down, put the 24mm wide angle lens on the F-3, slung it over my shoulder, and carefully climbed up the scaffolding. I climbed on top of the topmost section so I could look down and see him, my goal being to see – and thus tell a story – that no one else could see. I sat on the very top of the scaffolding, wrapped my right leg around the vertical part of the support, leaned back, (yes, the scaffolding leaned with me, but not by much) composed the frame so the horizon was at the top, then told the fellow to just keep working as he could (as I write this I still can’t believe I did that – there was nothing but air between me and the roof about 30 feet below, and had I slipped, I would have rolled down, then off the roof and fallen another 40 feet or so before becoming one with the pavement.
And the thing is – I could have taken that first shot from across the street, it would have been safe – but it would have been a totally forgettable image, lost in the back of the paper somewhere.
But I didn’t take that first shot.
I wondered, “What if?”
I wondered, “What can I do that will make this better?”
And then I realized the only thing keeping me from making it better was me.
I had to go in, ask a question that they could have easily said,”No.” to, and that would have been that.
But I didn’t.
I asked.
And when you’re faced with weird situations in life when you’re just thinking there’s no way you can succeed – trust me, there are ways you can succeed.
And stand out – literally above the crowd.
There have been times in my life – and there will be times in yours, when you find you can barely think of the question to ask, much less step out of your comfort zone and ask it, but that little thought, that maybe, just maybe, asking will make a difference, that *is* the difference. In fact, often, the hardest/simplest/most important thing of all is for you to step out of your comfort zone and just ask.
Now, understand, whoever you’re asking might say no, and you’ll be right where you were before you asked the question, but so what?
You can try something else then.
On the other hand, if you don’t ask, the “no” is guaranteed.
So…
Take care – really – be careful out (and up) there.
And don’t forget, it’s okay to ask.
Think about it: what’s the worst that can happen? (they say “No”, and life hasn’t changed. But if you do – the results can be magic. I’m working on a few more stories that will show you what happens if you dare to ask – they’ll come out over the next year or so, and often, they will be the story behind a photograph (which is proof in and of itself) All that said, here (below) is the shot I’ve been describing. (in another frame you’d see the camera bag teetering at the bottom of the frame, but that one didn’t make the final cut)…
…and how it appeared in the paper the next day.

The front page, with the camera & lens I shot it with. At top is the camera bag mentioned in the story. (click for larger image)























